Startup PBworks, which was formerly known as PBwiki, specializes in helping businesses, non-profits, and educational institutions collaborate via wikis. The startup has steadily added innovative, real-time features to its platform, most recently integrating Twitter-like microblogging and tapping into the real-time stream. Today, the company is merging realtime collaboration with CRM in the new PBworks Customer Relationship Edition, which extends CRM solutions such as Salesforce.com by offering shared online workspaces for collaborating with customers and prospects throughout the entire customer lifecycle.

PBworks Customer Relationship Edition offers a shared environment that companies can use with their customer throughout the relationship lifecycle, from prospecting and sales to ongoing account management and support.
TechCrunch